International Patients


About Singapore Medical Group 24-Hour Patient Assistance Centre.

Singapore Medical Group (SMG) 24-Hr Patient Assistance Centre operates a 24-hour hotline and serves as a one-stop concierge service centre to facilitate local and international patients gain fuss-free access to medical specialist expertise in SMG core specialties and associate network in Singapore.

From the moment you entrust your patient with SMG 24-Hr Patient Assistance Centre, your patient will be entrusted to a single point of contact that is totally committed to his or her healthcare needs. Your patient’s comfort and needs are our top priority, and our total healthcare management philosophy will assure your patient that his or her customised healthcare needs are promptly attended to.

For international patients, we understand that seeking medical treatment outside his or her home country can be both physically and emotionally difficult. At SMG 24-Hr Patient Assistance Centre, we are dedicated to meeting your patient’s every single need, medical or non-medical. We are committed to providing your patient with personalised care delivered by our multinational team that provides a broad spectrum of services for your patient and his or her loved ones. We ensure a pleasant and comfortable patient experience from pre-arrival to follow-up care.

SMG 24-Hr Patient Assistance Centre, a part of the SMG International Partners Pte Ltd (SMG IP), is established as a primary contact point between local, international patients and SMG to provide adequate knowledge and assistance on medical and clinical practices, technologies, doctors and other related services.

Our Services

  • General Information and Enquiries

  • Medical Information and Appointment Making

  • Medical Billing, Financial Counselling and Insurance Arrangement

  • Flight Arrangements, Visa Extension and Travel-Related Assistance

  • Evacuation, Repatriation and Direct Admission to Hospital

  • Interpreter Services

  • Accommodation Booking, Airport Pick-Up and Transportation


Incorporated in 2005, Singapore Medical Group (SMG) is a private specialist and primary healthcare provider with a network of more than 20 medical specialties. The Group is committed to its promise of providing patient centred medical care and experience to every individual. SMG has more than 27 clinics and a growing network of SMG Associates clinics all across the island.